Down East Cider Product Information Purchasing Options And Customer Services

Oct. 20, 2025, 7:35 a.m.

Tags: cider downeast

The provided source material is insufficient to produce a 2000-word article specifically about Down East Cider's free samples program. Below is a factual summary based on available data.

Introduction

Down East Cider is a company that produces craft hard cider, with their flagship product being the Original Blend. The company operates both a physical location called the "cider house" and an online store, offering various purchasing options for customers. The company follows strict alcohol regulations, requiring customers to be 21 years of age or older to purchase their products.

Product Information

Down East Cider's flagship product is the Original Blend, described as their "original unfiltered craft cider." This cider is made with "juicy sweet apples" and is completely unfiltered, meaning "the good stuff is left in." According to the company, it "tastes just like farm fresh cider you enjoyed as a kid, just now at 5.1% abv. remarkably drinkable." The ingredients for the Original Blend include hard cider, fresh pressed apple cider, water, malic acid, and sulfites to preserve flavor. The product is sometimes referred to as "The og. The goat. It has many names."

The company also mentions that they release different flavors, and customers should keep an eye on their Instagram account (@downeastcider) to find out when new flavors are released. The company notes that flavor availability is seasonal, with flavors posted in the fall typically not available in the spring.

Purchasing Options

Customers have three main options for purchasing Down East Cider products:

Order online and pick up at the cider house: This option allows customers to place orders online and pick them up directly from the cider house.
Order online and get it shipped to your doorstep: Customers can place orders online and have them shipped to their homes. Orders are processed and shipped during regular business hours (Monday-Friday, 9am-5pm EST), excluding holidays. The company notes that orders are typically processed within 1-3 business days of placing an order, but delays may occur due to extreme weather holds, product availability, compliance restrictions, higher order volume during peak seasons, or other unforeseen circumstances.
Find in a store or restaurant near you: The company provides a store locator tool on their website to help customers find their products in retail locations or restaurants.

The company emphasizes that they are "not Amazon–we are a small company with a small e-commerce team of 2 humans packing hundreds of orders per month." For shipping, they note that shipping options show approximate transit times and do not include the 1-3 business days required to process orders.

Age Verification and Delivery Requirements

Down East Cider complies with US Federal and State laws that prohibit the sale of wine, beer or spirits to anyone under 21 years of age. All orders containing alcohol require someone 21+ to be home upon delivery. UPS will attempt to deliver orders three times before sending them back to the customer at their cost. If customers or recipients of orders will not be home during regular delivery hours, the company recommends choosing a UPS Access Point as the shipping method when checking out.

The Cider House

Down East Cider operates a physical location called the "cider house" which serves as both a production facility and a taproom. The cider house is open:

Thursday-Friday: 5pm-9pm
Saturday: 11am-9pm
Sunday: 12pm-7pm

The company notes that all hours are subject to change and recommends checking their Instagram account (@downeastcider) and/or visiting their page before visiting. Every Thursday through Sunday, they turn the middle of the production floor into a taproom and open it to visitors.

Customer Services

Down East Cider provides several customer service options:

Quality Complaints and Feedback: Customers can fill out a form on the company's cider feedback page to report quality complaints or provide feedback. The company states that they will respond to submissions "as soon as possible."
Order Inquiries: For questions, concerns, or issues with orders, customers can email [email protected].
General Inquiries: For other questions or information, customers can send an email to [email protected].

Conclusion

While the provided source material does not contain specific information about Down East Cider's free samples program, it does offer comprehensive details about the company's products, purchasing options, and customer services. Down East Cider operates both a physical cider house and an online store, offering their Original Blend hard cider and potentially other seasonal flavors. The company emphasizes their small, hands-on approach to production and e-commerce, while following all legal requirements for alcohol sales and delivery. Customers interested in learning more about the company's products or services can visit their website, follow their Instagram account, or contact them directly through the provided email addresses.