Serena And Lily Free Sample And Trial Options For Home Decor And Design

Oct. 8, 2025, 9:31 p.m.

Tags: lil serena

Serena and Lily, a well-known name in home decor, offers a variety of ways for customers to experience their products before making a purchase. While the brand is primarily known for its coastal-chic furniture and decor, it also provides access to free samples, design services, and special promotions. These offerings include free textile and wallpaper swatches, complimentary upholstery customization, and limited-time sales with deep discounts. Additionally, customers can request free design advice and receive a complimentary birthday treat in the form of a coupon code. This article explores the available options for obtaining free samples and trial experiences from Serena and Lily, including eligibility, access methods, and key considerations for U.S. consumers.

Free Textile and Wallpaper Swatches

Serena and Lily design shops offer unlimited free textile and wallpaper swatches to customers. These swatches allow shoppers to get a tactile and visual sense of the materials and colors before purchasing full-sized items. This service is available in-store at Serena and Lily design shops and does not require an appointment. The swatches can be used to test how a fabric or pattern will look in a specific home setting or to compare multiple options for a cohesive design plan.

This service is particularly useful for customers who are unsure about which fabrics or wallpapers will best suit their homes. The availability of physical samples helps reduce the risk of making a costly mistake with a large furniture or decor purchase.

Complimentary Upholstery Customization

For those interested in customizing furniture, Serena and Lily offers complimentary upholstery customization in its design shops. This service allows customers to select from a range of fabrics and materials to create a piece that fits their personal style and home environment. The customization process is typically done in-store, where trained staff assist with fabric selection and design preferences.

This option is ideal for customers who want to ensure that their furniture matches their home décor precisely. It also allows for a personalized experience, where customers can see and feel the materials before committing to a purchase. The service is available only in physical design shops and is not offered online.

Free Design Advice and Virtual Consultations

Serena and Lily provides free design advice through its online Design Advice page. Customers can fill out a form to request assistance from a design advisor, who will create a mood board and offer insights based on the customer’s preferences and design goals. This service is particularly helpful for those who are embarking on a home renovation or redecorating project and need guidance on how to proceed.

Additionally, customers can schedule one-on-one virtual consultations with Serena and Lily design advisors. During these sessions, advisors provide personalized recommendations and help with creating a cohesive design plan. This service is especially beneficial for customers who live far from a physical design shop but still want to benefit from in-person-style guidance.

Free Services at Serena and Lily Design Shops

Serena and Lily design shops offer a range of free services to customers who visit in person. These include:

Unlimited free textile and wallpaper swatches
Complimentary upholstery customization
Free design consultations
Floor planner services for room redesign or full home planning

These services are available to any customer who visits a Serena and Lily design shop and do not require an appointment. The in-store experience allows customers to engage with products in a hands-on way and get expert advice without any cost.

Limited-Time Offers and Sales

Serena and Lily frequently runs limited-time offers and sales that allow customers to purchase products at significantly reduced prices. These include:

Floor model sales, held twice a year, where customers can purchase sample or overstock items at deep discounts (often at least 30% off).
Tent Sale events, during which select items are discounted by up to 70%.
VIP sale alerts, which are announced through social media, particularly on Instagram.

Customers are encouraged to sign up for email notifications to stay informed about upcoming sales. These alerts help customers secure popular items before they sell out. Additionally, following Serena and Lily on social media platforms can provide early access to exclusive deals and promotions.

Free Birthday Treat

Serena and Lily offers a complimentary birthday treat to customers who provide their email address and birthday. This treat is delivered at the start of the customer’s birthday month and typically includes a 15% off coupon code. This is an additional discount that can be stacked with other promotional offers, making it a valuable benefit for frequent shoppers.

Free Catalog

Customers can request a free print copy of the Serena and Lily catalog by filling out an online form. The catalog showcases the brand’s latest collections and offers a curated selection of products, making it a helpful resource for customers who prefer to browse offline or want to see the full range of items available.

Outlet Stores and Second-Chance Items

Serena and Lily operates four outlet stores located in:

Berkeley, CA
Hilton Head, SC
Daytona Beach, FL
Rehoboth Beach, DE

These outlets offer samples, overstocks, and second-quality items at significantly reduced prices. The availability of these items makes the outlet stores an attractive option for customers looking to purchase high-quality home decor at a lower cost.

The outlet stores also provide free design services, including access to textile and wallpaper swatches and design consultations. This combination of discounts and services makes the outlets a valuable resource for shoppers who want to experience Serena and Lily’s products without the full retail price.

Free Shipping and Returns for Bedding and Bath Items

Serena and Lily offers a 60-day return policy for bedding and bath items, with free shipping and returns for up to 60 days from the date of purchase. This is part of the Bedding & Bath Promise, which allows customers to test these items in their homes before making a final decision.

This policy is particularly beneficial for customers who are unsure about how a particular set of sheets, towels, or bath linens will look or feel in their home. The ability to return the items without incurring additional shipping costs makes it a low-risk way to try out new products.

Complimentary Sample Swatches

In addition to the free textile and wallpaper swatches available in-store, Serena and Lily allows customers to order fabric, furniture, and wallpaper swatches online for a nominal fee. Swatch prices range from $2 to $20, and customers can order as many as they like. This option is ideal for those who want to test multiple fabrics or designs without making a full-sized purchase.

Key Eligibility and Considerations

When accessing Serena and Lily’s free sample and trial services, customers should keep the following key points in mind:

Free textile and wallpaper swatches are available only at in-store design shops and not online.
Upholstery customization and floor planner services are also available in-store only.
Free design advice and virtual consultations require customers to fill out an online form and provide background information about their design goals.
Birthday treats require customers to provide their email address and birthday to receive the offer.
Outlet store discounts are available only at physical locations and may vary by location.
Free shipping and returns for bedding and bath items are available for 60 days from the date of purchase.
Swatches ordered online are not free and require a small fee per sample.

Conclusion

Serena and Lily offers a variety of free samples, trial services, and promotional offers that allow customers to experience their home decor products before making a purchase. These include free textile and wallpaper swatches, complimentary upholstery customization, virtual design consultations, and limited-time sales. Additionally, customers can request a free catalog, receive a complimentary birthday coupon, and benefit from free shipping and returns for bedding and bath items.

By utilizing these services, customers can make more informed purchasing decisions and reduce the risk of costly mistakes. The combination of in-store and online offerings ensures that Serena and Lily caters to both in-person and remote shoppers, providing a comprehensive and personalized experience for all customers.