How To Get Free Lush Samples And Rewards Online

Lush, the popular bath and body products retailer, offers several ways for customers to receive free products and samples online. While many consumers know about Lush's in-store sampling policy, fewer are aware of the options available through online ordering. This article explores the various methods to obtain freebies from Lush through their website, including sample requests with orders, the Lush Rewards program, and special promotions.

Requesting Samples with Online Orders

One of the most direct ways to get freebies from Lush online is by requesting samples when placing an order. According to a guide specifically about requesting Lush samples online, when making a purchase on the Lush website, customers will encounter an option on the checkout page before completing payment to add a delivery request. This is where sample requests can be made.

Customers can be specific about which products they'd like to sample or provide general preferences such as "something to help dry skin" or "something relaxing" and allow Lush staff to select products they believe would be suitable. The guide suggests that requesting three specific samples is typically possible when placing an order.

However, there are limitations to which products can be sampled online. According to the same source, samples cannot be obtained for bath bombs, oils, melts, bubble bars, or kitchen items. This restriction applies to online sample requests specifically.

The guide emphasizes the importance of being polite when making sample requests, though it doesn't specify why this is important beyond general courtesy. It's reasonable to assume that polite requests may be more likely to receive favorable attention from staff fulfilling the order.

The Lush Rewards Program

Lush offers a rewards program through their website that provides customers with additional value from their purchases. According to information from LushPlatters, customers can earn 1 Lush Reward point for every $1 spent at lushplatters.com.

The rewards program has several key features: - 250 points can be converted into a $10 voucher - New members receive a $10 voucher upon signing up - Members receive a $10 voucher on their birthday - Points are earned on purchases but exclude delivery charges - Points must be redeemed at the time an order is placed; they cannot be applied to existing orders - Points expire after a 12-month period - Points cannot be redeemed for cash

To participate in the program, customers need to sign up for an account and log in before checkout to ensure they receive points for their purchases. Points can be viewed in the account under "Points & Rewards" and are displayed in a pop-up when accessing the "Lush Rewards" section.

When redeeming points, customers must use the "Coupon Code" field at checkout to apply the voucher code to their order. This system allows customers to accumulate value over time that can be applied toward future purchases, effectively providing a discount on future orders.

Special Promotions and Bonus Offers

In addition to the standard sample requests and rewards program, Lush occasionally offers special promotions and bonus offers. While the provided sources don't detail current promotions, they do mention some recurring benefits:

The birthday voucher is a consistent benefit for rewards members, providing a $10 credit on their special day. This encourages continued engagement with the brand and provides an incentive for customers to make a purchase around their birthday.

The sources also mention that certain items may be "online exclusive" or "in-store exclusive," which affects availability but doesn't directly relate to freebies. However, this exclusivity might influence which products are available for sampling at any given time.

Free Face Mask Returns Program

While primarily an in-store program, the free face mask returns policy has implications for online customers as well. According to multiple sources, customers can receive a free fresh face mask by returning five empty black Lush containers. The containers are recycled into new pots and baskets.

This program is mentioned across several sources, indicating it's a well-established part of Lush's sustainability and customer appreciation efforts. While the program is typically executed in-store by bringing in the containers, online customers might accumulate containers from their online purchases and could potentially use them when visiting a physical location.

Product Exclusivity and Online Shopping Tips

The sources provide some insights into shopping effectively on the Lush website. One source notes that shopping online is preferable to in-store for some customers, though this is presented as a subjective opinion rather than an official policy.

For online shopping, timing is crucial, especially during popular sales periods. One source recommends being ready to check out quickly after major holidays, such as at 12am on December 26th, when certain products may still be available but sell out fast.

The sources also mention that some products, like Snow Fairy, tend to remain available longer than others, though this information might be outdated or specific to certain regions.

Customer Service and Return Policy

Understanding Lush's customer service options and return policy is important for customers seeking freebies or resolving issues with orders. According to CouponFollow, Lush has specific policies for returns:

• Online returns must be initiated by contacting LUSH's Customer Care team
• Local LUSH stores can process refunds with a receipt or exchanges without proof of purchase
• Contact information for customer service is provided:
  • Phone: 1-888-733-5874
  • Hours: 9 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 6 p.m. on weekends
  • Live chat is available during regular business hours through the Contact Us page

This information is particularly relevant for customers who might need to return items that didn't meet their expectations or resolve issues with orders that didn't include expected samples.

In-Store vs. Online Freebies Comparison

While the focus is on online freebies, understanding the differences between in-store and online options provides a complete picture of Lush's free offerings:

In-store freebies include: - Samples of most products (with some exceptions like fresh face masks) - Free demonstrations (though not during coronavirus restrictions) - Free face mask with five returned containers - Potentially free products if staff is particularly generous

Online freebies include: - Samples requested during checkout (with restrictions on certain products) - Rewards points on purchases - Birthday vouchers for members - Potentially promotional free items with orders

The sources indicate that the range of products available for sampling is similar both in-store and online, though the process differs significantly. In-store samples are obtained by asking staff directly, while online samples are requested through a special field during checkout.

Best Practices for Maximizing Lush Freebies

Based on the provided sources, several best practices emerge for customers seeking to maximize their Lush freebies:

1. Always check the sample request field during online checkout
2. Be specific but polite about sample preferences
3. Join the Lush Rewards program to earn points and receive birthday vouchers
4. Return empty containers to earn free face masks
5. Time purchases strategically to take advantage of promotions
6. Keep track of points expiration dates
7. Contact customer service promptly if issues arise with orders

Product Freshness and Expiration

One source provides an interesting tip about product freshness at Lush stores, suggesting that customers should take products from the back of the shelf for fresher stock, as older items that are closer to expiration are placed at the front. While this information is specific to in-store shopping, it may indicate Lush's general approach to inventory management that could apply to online orders as well.

Conclusion

Lush offers multiple avenues for customers to receive free products and value online, primarily through sample requests with orders and the Lush Rewards program. By understanding these options and following best practices, customers can maximize their benefits while supporting the brand's commitment to sustainability and customer satisfaction.

The sample request process during checkout provides a straightforward way to try new products at no additional cost, while the rewards program offers ongoing value through point accumulation and special birthday offers. Additionally, the container return program promotes environmental responsibility while providing customers with free face masks.

For the best experience, customers should join the rewards program, be specific but polite with sample requests, and stay informed about promotions and policies through official channels.

Sources

1. Former Lush Employee Reveals Freebies Secrets
2. Lush Sample Guide
3. 5 Lush Shopping Hacks
4. How to Request Lush Samples Online
5. Lush Customer Service and Returns
6. Lush Rewards Program