Complete Guide To Bsnl Ussd Codes For Account Management And Services

Introduction

BSNL (Bharat Sanchar Nigam Limited), India's state-owned telecommunications company, provides customers with access to various services through Unstructured Supplementary Service Data (USSD) codes. These codes enable users to check account balances, recharge their accounts, view plan details, manage value-added services, and perform other account-related functions directly from their mobile devices. This comprehensive guide covers all major BSNL USSD codes based on verified source data, helping users efficiently manage their mobile services without needing to visit physical stores or contact customer service.

USSD codes work by connecting users directly to their service provider's network infrastructure, allowing real-time access to account information and service management options. The provided source data reveals a structured system of codes organized by function, from basic balance checking to advanced service activation and management.

Understanding BSNL USSD Code Categories

Main Balance and Validity Checking

BSNL provides multiple codes for checking account balance and validity status. The primary codes include 123# for main balance verification, with variations like *1241# that offer detailed account information. Users can check their SIM card validity using 1231#, while SMS balance verification is possible through 1231#, 1235#, 125#, or *1232#.

The data indicates that *123# serves as a quick balance check option, while *124# provides access to a comprehensive menu system that includes balance information alongside other services like STV (Special Tariff Voucher) details and Friend & Family (FnF) management.

Data and Internet Balance Management

For data usage monitoring, 1242# enables users to check their net balance or booster balance, covering voice, SMS, and internet services. The documentation also mentions 124# as a main menu option for accessing data-related information and offers. Additionally, *444# provides information about prepaid offers, while *444MRP of STV# allows users to subscribe to rate cutters.

The data suggests that data-related services are primarily accessed through the *124# menu system, with specific sub-codes for different types of balance information and offers.

Account Management and Service Requests

Recharge and Payment Services

BSNL offers multiple USSD codes for account recharging and payment processing. The 1242# code enables recharge using an 18-digit coupon card, with the process involving entering the mobile number followed by the secret code. Alternative methods include 123card pin no# or *124#2#1# for scratch card recharge.

For balance transfers, 54399# serves this purpose, though the source indicates this service is not active in all circles. The documentation also mentions top-up recharge to other numbers using scratch cards through the *124#2#2# sequence.

Friend and Family (FnF) Management

BSNL's FnF service can be managed through several USSD codes. *124#4# provides access to FnF services, while *124#4#1# enables FnF viewing. Addition of new FnF numbers occurs through *124#4#2#, and modifications can be made using *124#4#3#.

The documentation suggests that FnF management is integrated into the main menu system accessed through *124#, with specific functions available through sub-menus.

Account Information and Mobile Number Discovery

Users can discover their own mobile numbers through multiple codes including *1#, *2#, *888#, *222#, *555#, and *785#. To find SIM card information, *999# and *100# are available according to the source data.

These codes serve different purposes, with some specifically designed for number discovery and others for broader SIM card information retrieval.

Service Activation and Deactivation

Value-Added Services (VAS)

The source data reveals several VAS-related USSD codes. *567# provides access to caller tune services, with *567# and IVR number 56700 mentioned for activation. *543# serves as the VAS pack activation code.

For service deactivation, the documentation specifies sending an SMS with "STOP" to 155223, rather than using a USSD code. This suggests that while USSD codes handle activation, deactivation may require SMS communication.

Retailer-Specific Services

BSNL provides separate USSD codes for retailer operations. 222 Pin No# serves as the CTOP UP Code with a default PIN of 123456. Retailer services include recharge/top-up (222 Pin no 1#), bill payment (222* Pin no 2#), telephone bill enquiry (222* Pin no 3#), stock details (222* Pin no 4#), and PIN change (222* Pin no *5#).

These codes are specifically designed for retail partners and require PIN authentication for security purposes.

Additional Services and Features

Prepaid Details and Account Information

The documentation lists several codes for accessing detailed account information. 102# and *1248# provide prepaid details, while 1245# appears in multiple contexts for different information requests. The source indicates that *124#5# is used for specific information retrieval within the main menu system.

Customer Support and Emergency Services

BSNL customer care can be reached through 1503 and 1800-180-1503, though these appear to be phone numbers rather than USSD codes. The documentation also mentions emergency codes and balance credit services like 518# for checking balance credit from BSNL and *54388# for checking balance credit from friends.

Data-Specific Services

For FTTH (Fiber to Home) bill payments, *666# is available according to the source data. This suggests that BSNL has integrated home internet services into their USSD system for convenient bill management.

Code Organization and Structure

The source data reveals a systematic organization of BSNL USSD codes. The *123# series primarily handles basic account information like balance and validity checking. The *124# series provides access to a comprehensive menu system covering multiple services including offers, plans, FnF, and recharge options. The *444# series focuses on offers and rate cutter subscriptions, while *543# handles balance transfers and VAS services.

This organizational structure appears designed to group related services under specific code prefixes, making it easier for users to remember and access relevant functions.

Usage Instructions and Best Practices

Based on the source data, users should follow specific procedures when using BSNL USSD codes. For menu-based services like those accessed through *124#, users need to navigate through options by selecting specific numbers as prompted by the system.

Some codes require additional inputs, such as PIN numbers for retailer services or mobile numbers and codes for balance transfers. The documentation emphasizes that certain codes, particularly those for balance transfer, may not be available in all service areas.

Service Availability and Limitations

The source data indicates that some services have regional limitations. For example, the balance transfer code 54399# is noted as "Not Active in all circles," suggesting that geographic availability varies by BSNL service area.

Additionally, the documentation shows that while USSD codes handle most service requests, some operations like VAS deactivation require SMS communication rather than USSD commands.

Prepaid Account Management

The source data provides detailed information about prepaid account management through USSD codes. Users can access balance information, validity status, recharge history, and plan details through the comprehensive menu system accessed via *124#.

The documentation suggests that prepaid users have access to a wide range of self-service options, reducing the need for customer service intervention for routine account management tasks.

Integration with Other BSNL Services

The USSD system appears to be integrated with other BSNL service channels, including customer care numbers (1503, 1800-180-1503) and SMS-based services for certain operations like VAS deactivation.

This multi-channel approach allows users to choose their preferred method for service access while maintaining consistency across different interaction platforms.

Technical Implementation Notes

The documentation indicates that USSD codes and SMS codes are implemented on BSNL's latest Intelligent Network with new support features designed for future-oriented service delivery. This suggests that the USSD system represents part of BSNL's modern infrastructure for customer service automation and self-service provision.

The codes are described as providing "real-time" access to account information and enabling users to "fetch user data from the service provider's server," indicating that these are live connections rather than cached information systems.

Conclusion

BSNL's USSD code system provides comprehensive access to mobile account management services through a structured network of easy-to-remember codes. From basic balance checking through *123# to comprehensive service management via *124#, the system enables customers to handle most routine account operations without external assistance. The organization of codes by function, combined with menu-driven navigation for complex services, creates an accessible system for users of varying technical proficiency levels.

The documented codes cover the full spectrum of mobile account services including balance checking, recharge processing, service activation and deactivation, Friend & Family management, and retailer operations. While some services have regional limitations, the system provides robust coverage for standard mobile account management needs across BSNL's customer base.

Sources

1. BSNL USSD Codes and SMS Formats
2. BSNL USSD Codes Document
3. BSNL USSD Codes Information
4. BSNL USSD Codes for Offers
5. BSNL USSD and SMS Codes List